PASSENGER EXPERIENCE·FOR AIRPORTSBUILT BY A-ICE

The airport that stands
beside every passenger.
In their chat.
On every screen.

Every passenger moment becomes a conversation: live flight info, airport services, shops & offers, in chat and on the terminal screens where every service becomes revenue.

Book a demoSee it live
TWO SURFACES · ONE JOURNEY

Passengers reach byside
in chat or in the
terminal.

The same AI backend powers both: flights, services, shops and offers, branded for the airport, managed from one dashboard.

01 · CHANNEL

Chat

No app, no download. Passengers scan a QR and chat in their own language: conversational, always available.

02 · CHANNEL

Kiosk

Interactive touch kiosks across the concourse that enhance the passenger experience: flights, services, shops and maps, one tap away, no queue.

FCO · T1 · GATE B1214:32
AZ 320
MILANO MXP
STATUS
At gate
GATE
B12
BOARD.
12:00

Available on WhatsApp · Telegram · Messenger and any other messaging channel through our social-adapter layer. Same backend, same brand.

A · AI & DATA

Multi-agent AI, safety-guarded

Every reply passes through input and output guardrails: no hallucinated gate, no off-brand answer. Gate changes, delays and boarding calls pushed the moment your system registers them: the airport writes first.

B · SERVICES

Every airport service

Lounges, PRM, parking, transport, Wi-Fi, luggage: a complete catalogue the airport curates and keeps up to date.

C · RETAIL

Search by meaning

"I want sushi" finds the Pan-Asian restaurant too. Every concession partner publishes its own catalogue, self-serves offers by gate and dwell time, and sees conversions in real time.

THE DIFFERENCE

Chatbots answer.
byside converts.
And writes first when it matters.

For airports
Happier passengers.
Stronger revenue.
Every service is a chance to sell a lounge, a menu, a duty-free offer · aggregate, anonymous signals feed ops and commercial planning · never passenger profiling.
For passengers
Answers,
not queues.
Flight status, services and shops at hand · in the passenger's language, always-on, no download required.
For retailers
Reach the
right flight.
Offers targeted by flight, gate and dwell time · with live performance, self-served by each partner.
For IT & compliance
Your data,
your datacenter.
On-prem-ready with local AI · no hyperscaler lock-in · GDPR-native, ISO 27001 · built for jurisdictions with data-residency rules.
SCALE

Scales with your airport.

byside runs on the hardware that fits your traffic: a compact AI appliance for a regional airport, enterprise-grade GPUs for the world's busiest hubs. Same software, sized to you. Setup in 4 to 6 weeks. Cloud or on-prem. Pricing scaled to your own P&L.

FOR SHOPS & F&B

The right offer,
at the right moment.

Every concession partner gets a self-service dashboard to publish offers, target by flight, gate and dwell time, and see redemption live.

01

Context-aware targeting

Reach only passengers with >45 min dwell at the gate nearest your store.

02

One-tap redemption

Passengers activate in chat and show a dynamic code at the counter.

03

Live performance

Impressions, activations, conversion and ROAS, in real time.

Concession dashboard

PREVIEW
IMPR.
· · ·
LIVE
ACTIV.
· · ·
LIVE
CONV.
· · ·
LIVE
Coffee bar · Terminal 1F&B
Duty free · AirsideRetail
Luxury boutique · Pier BLuxury
Fashion store · LandsideFashion
FAQ

Everything you're
probably wondering.

No. byside runs through the passenger's chat app (WhatsApp, Telegram, Messenger and more) and through in-terminal kiosks. Passengers scan a QR and start chatting in under 5 seconds.
We connect to your AODB, FIDS or a third-party provider. Updates propagate to chats and kiosks within 2 seconds of the source event.
byside auto-detects the passenger's language from the device, with a graceful fallback chain that keeps the bot answering even on languages added last week. No passenger is left unanswered.
4 to 6 weeks: 1 week for integrations, 2 for content and offer onboarding, 1 for UAT, then a staged rollout.
Yes. byside can run fully on-premise with local AI: no hyperscaler lock-in. Designed for airports with data-residency requirements or sovereignty preferences, with cloud and hybrid options also available.
byside runs a multi-agent AI system with input and output guardrails: every response is safety-checked before it reaches a passenger, and sensitive cases escalate to a human agent automatically.
Yes. GDPR-compliant, ISO 27001 certified, deployable on dedicated EU infrastructure.
Yes. Every retail and F&B partner gets a self-service dashboard governed by the airport's approval workflow.
HERITAGE

Built by a-ice.

byside is the passenger-facing product of a-ice, an airport operations vendor with 20+ years of domain experience. We know AODB, DCS and flight-data pipelines before we know prompts. that's why byside is live at the gate today, at real airports.